How VEV Travels Scaled from Startup to 200-Member Travel BPO in Just Three Years

The rapid expansion of VEV Travels highlights a key trend. The Gurugram-based travel BPO grew quickly. It went from a startup to a 200-member operation in three years. Founders Tarun Yadav and Renuka Yadav launched the company in 2022. It now handles over one million yearly bookings. The firm reports generating ₹15 crore in annual revenue. This VEV Travels growth strategy focused first on partnerships.

Strategic Foundation for Growth

VEV Travels initially focused on major airline and hotel partnerships. Alliances with brands like Hilton and the Expedia Group were critical. This approach secured competitive rates and reliable inventory. It allowed VEV to focus on operations immediately. Tarun Yadav noted the first six months were spent building trust. They had to prove their service quality and volume capability. This strategy provided a strong foundation for rapid travel BPO scaling.

Operational Scaling and Technology

Scaling from five to 200 employees required major infrastructure development. Renuka Yadav emphasized that growth is more than just hiring. It requires a complete system for training and quality control. The company invested heavily in its travel technology infrastructure. This included adopting OTA platforms and advanced booking systems. VEV now uses AI-based software for routine queries. Analytics software helps with demand forecasting and workforce management. This technology focus is vital for maintaining efficiency at scale.

India's BPO market is projected for significant growth. The sector is expected to grow 40% over the next two years. This is driven by global demand for specialized services. VEV Travels is positioning itself for this expansion. The company aims to double its market share in the next five years.

Talent and Quality Control

Finding the right talent was a major challenge for Tarun Yadav VEV Travels. The team needed multi-lingual staff for various markets. Employees must handle complex travel booking management and cover global time zones. VEV established a comprehensive, multi-week training program. This covers booking systems, product knowledge, and customer service.

Systematic quality control is essential for high-volume service. Every interaction is monitored through a quality management system. Call recordings and customer feedback are constantly reviewed. This process ensures the company avoids service failures at scale. Renuka Yadav stated that systematic control is necessary at their current volume.

US Market Specialization

VEV Travels created a dedicated 75-seat operation for the US market. This team received specific training. Their schedules align with US time zones. Tarun Yadav noted that the US market has distinct demands. Customers expect an immediate response to inquiries. They also require specific communication standards. This tailored approach addresses the strict US market service standards. It allows VEV to compete effectively in a high-value segment. The ability to specialize is a key factor in the company's success.

Industry Impact and Future Outlook

The growth of VEV Travels reflects a strong trend in the India BPO market. Outsourcing of airline and hotel services remains a major industry focus. This helps aviation stakeholders reduce costs and improve service delivery. The International Air Transport Association (IATA) stresses efficient operations. BPO services contribute to this efficiency. However, scaling brought new internal challenges. These included managing cash flow and developing middle management. Tarun Yadav stressed the need for systems to support company culture at 200 people. VEV plans to hire 50-75 more employees soon. Management believes their operational framework supports this continued growth. For more commercial aviation news and industry updates, visit flying.flights.

Renuka Yadav summarized the first three years as building infrastructure. The next phase is focused on scaling performance. The operational blueprint is now established for future expansion.