IndiGo Warns Passengers: What Caused the Baggage Belt Glitch at Mumbai T2?

A temporary baggage belt malfunction at Chhatrapati Shivaji Maharaj International Airport (CSMIA) Terminal 2 prompted a travel advisory from IndiGo on Saturday. The incident is causing slightly longer wait times for travelers. This affects both the check-in process and final baggage collection. The airline is the largest carrier in India, making the disruption significant for national air traffic. IndiGo assured passengers that its ground teams are actively working with airport partners. Their goal is to resolve the baggage system malfunction quickly and minimize overall disruption.

Airline Response and Passenger Impact

In its official advisory, shared on the social media platform X, IndiGo expressed regret. The statement acknowledged the inconvenience caused to travelers. “We sincerely regret the inconvenience this may cause,” the airline posted. They also noted they understand the impact on passenger travel plans. The airline teams are “working swiftly with airport partners to expedite the resolution.” They are also providing support to customers throughout the process. This IndiGo travel advisory Mumbai comes during a peak travel period.

Context of Recent Operational Challenges

This latest incident follows other recent operational challenges for the carrier. Earlier in the week, IndiGo issued an advisory for flight disruptions in Bengaluru. That warning was due to dense fog and low visibility conditions. The airline confirmed it is closely monitoring weather conditions. Despite these issues, the airline recently confirmed its continued operational stability ahead of the holiday rush. The carrier stated it has been operating over 2,100 flights daily. It has also been carrying over one million customers every three days.

Broader Airport Infrastructure Concerns

Issues with ground equipment, like the Mumbai Terminal 2 baggage belt, highlight persistent airport infrastructure challenges in India. The Directorate General of Civil Aviation (DGCA) has previously flagged such concerns. A DGCA surveillance audit in June 2025 noted lapses at major airports. The audit specifically found ground handling equipment, including baggage trolleys and belt loaders, to be unserviceable at certain locations. Such findings point to potential risks in upkeep and operational readiness. The DGCA had directed operators to implement corrective actions within seven days of the audit.

Why This Matters for Aviation Stakeholders

Passenger wait times check-in and baggage claim are critical metrics for airport efficiency. Failures in the baggage handling system can cause significant delays. These delays can cascade across the entire airport network. This directly impacts the on-time performance of airlines like IndiGo. The quick resolution of this baggage system malfunction is vital. It will ensure smooth operations for the high volume of holiday travel disruption passengers. The DGCA maintains a focus on safety and procedural compliance. This ensures that ground handling and maintenance standards are met across all major Indian airports. For more updates on commercial aviation news, visit flying.flights.