NCAA asks Air Tanzania to provide accommodation, refunds for stranded passengers

The Nigerian Civil Aviation Authority (NCAA) has issued a firm directive to Air Tanzania, urging the airline to fulfill its statutory obligations to passengers left stranded in both Lagos, Nigeria, and Dar es Salaam, Tanzania. This intervention follows Air Tanzania's inability to operate scheduled flights, leaving numerous travelers in limbo and raising significant concerns about passenger welfare.

Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, emphasized that under Part 19 of the NCAA Regulations 2023, passengers affected by prolonged delays are entitled to essential services. These include hotel accommodation, meals, and regular updates. The NCAA's statement highlighted specific cases, including a Nigerian passenger in Dar es Salaam facing a critical visa interview, underscoring the severe impact of the flight disruptions.

The Nigerian regulator advised Air Tanzania to offer immediate refunds or rebook affected passengers on alternative carriers if the airline cannot resume operations promptly. While acknowledging that technical faults can occur, the NCAA stressed that passenger safety and comfort remain paramount. The authority confirmed it is in direct contact with travelers in both Lagos and Dar es Salaam, ensuring their concerns are heard and addressed.

This incident underscores the critical role of aviation regulators in upholding passenger rights and ensuring airlines adhere to established service standards, particularly during operational irregularities. The NCAA's proactive stance aims to mitigate further inconvenience for travelers and reinforce compliance with international civil aviation protocols.