WestJet halts Boeing 737 cabin upgrades in Canada after non-reclining seat backlash.
Key Points
- 1WestJet ceased major cabin reconfigurations across its Canadian economy-only fleet.
- 2Passenger backlash over non-reclining seats prompted WestJet's decision to halt the controversial upgrades.
- 3The halted reconfigurations specifically targeted the airline's Boeing 737-8 MAX and 737-800 aircraft.
- 4WestJet had initially announced these cabin modifications in September, aiming for operational efficiencies.
WestJet has announced a halt to significant cabin reconfigurations across its economy-only aircraft fleet operating within Canada. This decision follows considerable passenger backlash and complaints regarding the introduction of non-reclining seats, a key component of the airline's previously announced upgrade initiative. The move underscores WestJet's responsiveness to customer feedback concerning onboard comfort and the overall travel experience.
The Calgary-based carrier had initially unveiled plans in September to upgrade the cabins of its Boeing 737-8 MAX and 737-800 aircraft. These reconfigurations were intended to optimize space and potentially streamline operations. However, the specific implementation of fixed-back seating in the economy class proved highly unpopular among travelers, prompting the airline to reconsider its strategy. WestJet's reversal on these upgrades suggests a renewed focus on passenger satisfaction and mitigating negative customer sentiment.
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