Woman Claims Suitcases Were Cut Open, Items Stolen During Mumbai-Delhi Flight, IndiGo Responds

November 25, 2025 at 09:47 AM•2 min read•Manisha Roy,News18

IndiGo passenger claims bags cut open, items stolen. Airline denies, sparking accountability debate.

Key Points

1INR 40,000 worth of items allegedly stolen from a passenger's checked bags on an IndiGo Mumbai-Delhi flight.
2Passenger Ritika Arora claims her two suitcases were cut open, sparking a public dispute over airline accountability.
3IndiGo denies pilferage after reviewing CCTV footage, advising passengers to secure valuables in cabin baggage.
4Arora challenges IndiGo's investigation, citing gaps in surveillance and staff checks, demanding further action.

A recent incident has ignited a debate over airline accountability and baggage security after a passenger, Ritika Arora, alleged theft from her checked-in luggage on an IndiGo flight from Mumbai to Delhi. Arora detailed her experience in a LinkedIn post, sharing images of her damaged suitcases and claiming items worth INR 40,000 were stolen. This public accusation has drawn significant attention to the challenges passengers face when valuables are compromised during air travel.

Arora expressed profound disappointment with IndiGo's response, stating that despite contacting various customer service channels, she consistently received the same reply: "No pilferage found in CCTV." She challenged this conclusion, arguing that not all baggage handling zones are under surveillance and that staff working in these unmonitored areas were not adequately investigated. Her concerns highlight potential vulnerabilities in the baggage handling chain, raising questions about the thoroughness of airline security protocols.

IndiGo, the Indian low-cost carrier, responded to Arora's claims by expressing regret for her experience but firmly denying any pilferage. The airline stated that its internal review of available CCTV footage and handling logs showed "no indication of pilferage or any irregular handling." IndiGo also reiterated its Conditions of Carriage, which advise passengers to keep valuable items in cabin baggage. The airline concluded by offering to provide necessary support and cooperation should Arora choose to file a formal complaint with Indian authorities, underscoring the ongoing dispute between the passenger and the carrier.