Air India Restores Check-In Operations After Amadeus System Glitch Causes

Air India advised passengers on Tuesday to verify their flight status after a third-party system outage disrupted check-in operations across several airports, leading to operational slowdowns and delays for multiple airlines. The Indian carrier utilized its social media platforms to inform travelers about the disruption and assured them that airport teams were actively assisting passengers to maintain process flow.

The situation has since normalized, with the third-party system fully restored and check-in operations at all affected airports functioning smoothly. Air India confirmed that all its flights are now operating as per schedule. Sources indicated the disruption stemmed from an outage in the Amadeus Departure Control System, which facilitates check-in processes, lasting approximately 45 minutes between 20:15 and 21:00 hrs IST at various airports.

This incident underscores the global aviation industry's heavy reliance on external service providers for critical operational systems, where even brief outages can trigger cascading delays. The recent disruption follows a separate significant technical glitch on November 7 at Delhi Airport’s air traffic control system, caused by a software failure in the Aeronautical Message Switching System, which affected over 150 flights and highlighted broader vulnerabilities in aviation infrastructure.