AirHelp study reveals top US airlines for reliability and passenger claims

December 17, 2025 at 05:50 PM•1 min read

AirHelp released its annual ranking of US airlines, assessing reliability, passenger satisfaction, and efficiency in processing claims.

Key Points

1AirHelp published its annual ranking of US airlines in November, evaluating operational and customer service metrics.
2The ranking methodology focused on three core areas: on-time performance, overall customer satisfaction, and efficiency in handling compensation claims.
3The assessment provides consumers with data on which carriers offer the best reliability combined with responsive passenger support.

AirHelp, a service specializing in assisting passengers with flight disruption compensation claims, released its comprehensive annual ranking of the best U.S. airlines in November. This ranking provides a critical benchmark for evaluating carrier operational efficiency and passenger relations within the highly competitive domestic market.

The organization utilized a multi-faceted methodology to determine the final scores. Key metrics included the airline's on-time performance, which measures schedule reliability, alongside detailed customer opinions regarding service quality and overall flight experience. A crucial component of the assessment was the airline's claim processing efficiency, specifically how quickly and fairly carriers handled compensation claims resulting from delays or cancellations, reflecting compliance with passenger rights regulations.

This ranking serves to inform travelers about which carriers offer the best combination of reliable service and responsive customer support, going beyond simple ticket price comparison.