India Flight Delays & Cancellations: Understand Your Air Passenger Rights

The Indian Ministry of Civil Aviation has established the Passenger Charter, a comprehensive framework detailing the legal obligations of airlines during flight disruptions such as delays, cancellations, and diversions. This charter ensures that passengers receive essential assistance, including meals, refreshments, accommodation, alternative travel arrangements, and refunds. The specific rights afforded to passengers are contingent upon factors like check-in timing, flight duration, block time, and the advance notice provided by the airline regarding the disruption.

For flight delays, airlines must provide meals and refreshments for short waiting periods. Delays exceeding two to three hours may entitle passengers to accommodation, particularly if an overnight stay is necessary. If a delay extends beyond six hours, passengers are given the option of a rescheduled flight or a full refund. In cases of flight cancellations, airlines are mandated to offer flexible rebooking or refunds if notice is given well in advance. Cancellations within 24 hours of departure require an alternative flight or a full refund, alongside meals and accommodation for passengers already at the airport. Financial compensation, either in cash or vouchers, may also be applicable depending on the flight's block time.

Passengers facing denied boarding due to overbooking or unexpected flight diversions are entitled to alternative transportation to their destination, full refunds if alternatives are unacceptable, and essential services like meals, refreshments, and accommodation. Additional compensation may also be provided based on the circumstances. However, airline obligations are reduced under "extraordinary circumstances" such as severe weather, air traffic control restrictions, or third-party strikes. While financial compensation might not apply in these situations, airlines are still required to provide essential support, including meals, accommodation, and communication facilities.

To effectively claim their rights, passengers should check in on time, retain all boarding passes and tickets, and promptly request services like meals, accommodation, or refunds when a disruption occurs. Maintaining written records of all communication with the airline is crucial. If airline obligations are not met, passengers should file a formal grievance with the airline's customer service and escalate complaints to regulatory authorities if necessary. Being informed and proactive is key to securing entitled services and compensation.