Indian DGCA orders inspections at 11 airports, summons IndiGo CEO over crisis
Key Points
- 1Indian DGCA ordered immediate on-site inspections at 11 airports due to IndiGo's operational crisis.
- 2IndiGo CEO Pieter Elbers is summoned to appear on December 11 with comprehensive data on staffing, cancellations, and refunds.
- 3The regulator is scrutinizing IndiGo's crew recruitment, FDTL compliance, baggage handling, and passenger communication systems.
- 4Delhi High Court mandated IndiGo to ensure timely compensation and strict adherence to DGCA rules for stranded passengers.
The Indian Directorate General of Civil Aviation (DGCA) has initiated immediate on-site inspections at 11 airports and summoned IndiGo CEO Pieter Elbers to appear on December 11 with critical operational data. This decisive action comes amidst an ongoing crisis involving widespread flight disruptions and cancellations by the airline. The DGCA has mandated that all inspection reports be submitted within 24 hours, focusing on safety protocols, operational readiness, passenger facilities, and IndiGo's accountability during recent service interruptions.
As part of its comprehensive inquiry, the DGCA has requested detailed information from IndiGo concerning its pilot and cabin crew recruitment strategies, current staffing levels, and future training schedules. The regulator is specifically scrutinizing the measures being implemented to address roster shortages and ensure compliance with Flight Duty Time Limitations (FDTL). Furthermore, the DGCA seeks data on the total number of flight cancellations, the efficiency of refund processing, and adherence to Civil Aviation Requirements (CAR) for both direct and online travel agent bookings.
The investigation also extends to IndiGo's baggage handling performance, including instances of delayed or misrouted luggage, resolution timelines, and compensation provided to affected passengers. IndiGo is required to explain the functionality and recent improvements to its SMS and email alert systems, demonstrating how real-time passenger communication during delays and cancellations has been enhanced. The Delhi High Court has concurrently directed IndiGo and the Central government to ensure prompt compensation for stranded passengers, emphasizing strict adherence to all DGCA rules regarding assistance and refunds.
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