IndiGo offers Rs 10,000 compensation for severe December flight disruptions.

IndiGo, India's largest airline, has announced a compensation package for passengers "severely impacted" by widespread flight disruptions that occurred between December 3 and 5. The airline is offering Rs 10,000 travel vouchers to customers who faced prolonged wait times and significant distress due to airport congestion and a severe crew shortage crisis. These vouchers can be redeemed for any IndiGo flight over the next 12 months. The compensation is in addition to the refunds already processed for cancelled flights, with the remaining transactions expected to be completed shortly. For bookings made through travel platforms, IndiGo confirmed that refund actions have been initiated and has advised affected passengers with incomplete details to contact customer.experience@goindigo.in. This payment also supplements existing Indian government regulations, which mandate airlines to provide Rs 5,000 to Rs 10,000 for flights cancelled within 24 hours of departure, depending on the sector length. The early December operational crisis, which affected major airports from December 3 to 9, saw thousands of passengers stranded and flights grounded due to a collapse in the airline's rostering system. The disruption prompted regulatory scrutiny from the Indian Directorate General of Civil Aviation (DGCA) and widespread passenger outrage. IndiGo has reiterated its commitment to restoring safe, smooth, and reliable operations following the incident.