IndiGo Staff Praised for Calm Handling of 10-Hour Delhi-Bengaluru Flight Delay

December 12, 2025 at 04:26 AM•2 min read

IndiGo ground staff earned praise for maintaining composure during a 10-hour flight delay from Delhi to Bengaluru.

Key Points

1An IndiGo ground staff member received widespread praise for her exceptional composure during a 10-hour flight delay from Delhi to Bengaluru.
2The staffer's calm response, viewing angry passengers as family, was shared on LinkedIn and quickly went viral, highlighting challenges in customer-facing roles.
3The incident occurred amid significant operational issues for IndiGo, which has faced heavy criticism for network-wide delays and cancellations.
4Social media users lauded the staffer's professionalism and emotional strength, with many sharing similar experiences of resilient airline crew.

An IndiGo ground staff member has garnered widespread praise for her exceptional composure and professionalism during a significant 10-hour flight delay. The incident occurred on an IndiGo flight from Delhi to Bengaluru, which was originally scheduled for 7 pm but ultimately departed at 5 am the following morning. Amidst hundreds of frustrated and exhausted passengers, many of whom were vocally expressing their anger, the staffer remained remarkably calm and managed the situation with quiet patience.

The staff member's resilience was highlighted when a passenger, after observing her for two hours, advised her not to take the passengers' anger personally. Her response, shared on LinkedIn, revealed her coping mechanism: viewing angry passengers as family members, stating, "Sir, maine toh apne aap ko train kar liya hai – bade daant rahe ho toh samjhenge maa-baap daant rahe hain, chhote daantenge toh samjhenge bhai-behen se ladai ho rahi hai." She added that life would return to normal, and passengers would soon return to fly IndiGo again. This gentle humor and calm tone deeply impressed the passenger, underscoring the immense challenges faced by customer-facing airline personnel.

The LinkedIn post, shared on December 6, quickly went viral, attracting thousands of likes and comments. Many social media users lauded the staffer's emotional strength and professionalism, with several sharing similar experiences of airline crew maintaining composure under pressure. This story emerges amidst a period of intense scrutiny for IndiGo, which has been facing substantial criticism due to widespread delays and cancellations across its network, leading to significant operational disruptions and passenger frustration.