Southwest Airlines Faces Backlash Over New Assigned Seating Policy
Southwest Airlines faces customer backlash after ending its iconic open seating policy on Jan. 27, a strategic shift aimed at attracting new flyers.
Feb 22, 20264 min
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Southwest Airlines Mocks Its Old Boarding Chaos in New Super Bowl Ad
Southwest Airlines will debut its 'Boarding Royale' Super Bowl ad, using self-aware humor to celebrate the end of its chaotic open seating policy and the launch of assigned seating.
Feb 5, 20263 min
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Southwest Airlines Ends Open Seating Model, Begins Assigned Seats After 50 Years.
Southwest Airlines has officially switched to an assigned seating model on all flights, ending its 50-year open seating policy following an activist takeover.
Jan 27, 20263 min
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American Airlines Unlocks Real-Time Control for Passengers During Flight Disruption
American Airlines launched major app updates, giving passengers real-time, self-service tools for rebooking, bag tracking, and vouchers during flight disruptions.
Jan 23, 20263 min
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