Indian DGCA monitors IndiGo operations amid flight crisis and refund issues.
Key Points
- 1Indian DGCA officials commenced direct, on-site monitoring of IndiGo's operations from its headquarters on Thursday.
- 2The regulatory action follows significant flight cancellations by IndiGo, attributed to internal planning failures.
- 3DGCA's scrutiny covers flight cancellations, crew deployment, and the processing of passenger refunds.
The Indian Directorate General of Civil Aviation (DGCA) has initiated direct, on-site monitoring of IndiGo's operational processes and passenger refund mechanisms from the airline's headquarters in New Delhi. This enhanced oversight, which began on Thursday, stems from a series of significant flight cancellations attributed to internal planning failures within the carrier.
DGCA officials are specifically scrutinizing various critical aspects of IndiGo's operations, including the airline's flight cancellation protocols, the efficiency and deployment of its crew, and the timely processing of passenger refunds. This regulatory intervention underscores concerns regarding the airline's ability to maintain consistent service delivery and adhere to passenger protection guidelines amidst its operational challenges.
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