Southwest Airlines Faces Backlash Over New Assigned Seating Policy
Southwest Airlines faces customer backlash after ending its iconic open seating policy on Jan. 27, a strategic shift aimed at attracting new flyers.
9 aviation articles tagged “Assigned Seating”
Southwest Airlines faces customer backlash after ending its iconic open seating policy on Jan. 27, a strategic shift aimed at attracting new flyers.
Southwest Airlines is adjusting its new boarding process after passengers and A-list members reported issues with assigned seating and bin space.
Southwest Airlines debuted its "Boarding Royale" Super Bowl ad to promote the new assigned seating policy, a major operational shift from its 55-year open seating tradition.
Southwest Airlines will debut its 'Boarding Royale' Super Bowl ad, using self-aware humor to celebrate the end of its chaotic open seating policy and the launch of assigned seating.
Southwest Airlines ended its 54-year open seating policy for assigned seats, a major shift projected to boost 2026 unit revenue by at least 9.5%.
Southwest Airlines officially ended its 50-year open seating policy on January 27, 2026, launching assigned seats and a new boarding process that drew mixed passenger reactions at Dallas Love Field.
Southwest Airlines is changing its open seating model to assigned seats based on fare class and loyalty, while also updating its extra room policy.
Southwest Airlines ends its open-seating policy for assigned seats; plus-size passengers must now pre-purchase extra tickets for guaranteed space.
Southwest Airlines has officially switched to an assigned seating model on all flights, ending its 50-year open seating policy following an activist takeover.